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These terms govern your use of the software products provided by (GSTIN ), referred to below as "we", "us" or "the Service". By creating an account, starting a trial or paying a subscription invoice, you agree to them. Where we have signed a separate written agreement with you, that agreement takes precedence.
1. Who may use the Service
The Service is intended for business use. You must be able to enter into a binding contract, and if you accept these terms on behalf of an organisation you confirm you are authorised to do so. You are responsible for keeping account credentials secure and for activity that happens under your account.
2. Subscriptions and billing
- Subscriptions are sold per plan for a stated billing period, monthly or annual.
- Customers in India are billed in Indian rupees. Customers outside India are billed in US dollars. The currency that applies to you is stated before you subscribe. Any conversion charge or cross-border fee applied by your own bank or card issuer is yours to bear.
- For customers in India, fees are quoted exclusive of GST. GST is charged at the applicable rate and shown separately on the tax invoice. Provide your GSTIN before the first invoice if you intend to claim input tax credit — invoices cannot be amended after the relevant return is filed. For customers outside India, fees are quoted exclusive of any tax, duty or levy payable in your own country, which is your responsibility.
- Invoices are payable by the due date stated on them. We may suspend access to an account with a materially overdue invoice, after giving notice.
- Unless your plan states otherwise, subscriptions renew automatically for a further period. You may turn off renewal at any time before the renewal date.
- We may change plan pricing, but not during a period you have already paid for. Changes take effect at your next renewal and we will give you reasonable notice.
3. Trials
Where a trial is offered, it runs for the period stated at the time ( unless we agree otherwise) and may be limited in features or usage. Trial accounts are provided as-is. Nothing is charged unless you convert to a paid subscription. We may end a trial early if it is being used in breach of these terms.
4. Acceptable use
You agree not to:
- Use the Service unlawfully, or to store or transmit unlawful content
- Attempt to gain unauthorised access to the Service, other accounts, or our infrastructure
- Reverse engineer, resell, sublicense or white-label the Service without our written consent
- Upload malware, or content that infringes someone else's rights
- Place load on the Service designed to degrade it for others, or circumvent usage limits
- Use automated output from the Service in a way that misleads people about its origin, where the product generates content
5. Your data
You retain all ownership of the data you and your users put into the Service ("Customer Data"). You grant us only the limited licence needed to host, process, back up and display that data in order to provide the Service to you, and to support you when you ask.
We do not sell or rent Customer Data, do not use it for advertising, and do not use it to train models that serve other customers. Our handling of personal data is described in the privacy policy.
You are responsible for the lawfulness of the data you upload, including having a lawful basis to share any personal data of your own customers or staff with us.
6. AI-generated output
Some features use machine learning models to generate suggestions, summaries, classifications or draft content. Such output can be wrong or incomplete. It is provided to assist a human decision, not to replace one. You should review AI-assisted output before relying on it for anything consequential — financial, legal, tax or compliance decisions in particular. We do not warrant that generated output is accurate, complete or fit for a specific purpose.
7. Availability and support
We aim for an availability of , measured monthly and excluding scheduled maintenance and events outside our reasonable control. We will give advance notice of planned maintenance where practical.
Support is provided by email during , with a target first response of . Support and product updates are included in the subscription at no extra charge.
8. Changes to the Service
We improve the products continuously, which means features change. We will not remove a material feature you depend on without notice and, where we can, a replacement or migration path. If we discontinue a product entirely, we will give you reasonable notice, a way to export your data, and a pro-rata refund of any prepaid unused period.
9. Intellectual property
The Service, including its software, design and documentation, remains our property. These terms grant you a non-exclusive, non-transferable right to use it during your subscription and nothing more. Feedback you send us may be used to improve the products without obligation or payment, but we will not identify you as its source without permission.
10. Suspension and termination
- You may cancel at any time, effective at the end of the current billing period.
- We may suspend or terminate an account for material breach of these terms, unlawful use, or non-payment after notice.
- On termination, you may export your Customer Data. We retain it for days so an accidental cancellation can be reversed, and then delete it.
- Fees already paid are not refundable except where these terms say otherwise, or where the law requires it.
11. Warranties and disclaimers
We provide the Service with reasonable skill and care. Beyond that, and to the extent permitted by law, the Service is provided "as is" without further warranty. We do not warrant that it will be uninterrupted or error-free, or that it will meet a requirement we have not agreed to in writing.
12. Limitation of liability
To the extent permitted by law, our total liability arising out of or relating to the Service in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, including loss of profit, loss of business, or loss of data where it results from your failure to maintain your own exports. Nothing here excludes liability that cannot lawfully be excluded.
13. Confidentiality
Each party will keep the other's non-public information confidential and use it only for the purposes of the subscription.
14. Changes to these terms
We may update these terms. For material changes we will give notice by email or in the product before they take effect. Continuing to use the Service after that constitutes acceptance. The date at the top of this page reflects the current version.
15. Governing law and jurisdiction
These terms are governed by the laws of India. The courts at , have exclusive jurisdiction over any dispute.